Privacy Policy

Information We Collect

crenolavithus collects various types of information to provide you with personalized financial services and investment guidance. We gather this data through multiple channels during your interaction with our platform.

• Personal identification details including full name, email address, phone number, and residential address as required for account verification
• Financial data such as income information, investment preferences, risk tolerance assessments, and financial goals you share with us
• Technical information including IP addresses, browser type, operating system, and device identifiers for security and optimization purposes
• Usage patterns and interactions with our platform, including pages visited, features used, and time spent on different sections
• Communication records from your interactions with our support team and educational consultations

How We Use Your Information

Your information helps us deliver tailored financial education and investment planning services. We process your data based on legitimate business interests and your consent, always maintaining strict confidentiality standards.

• Creating and maintaining your account with secure authentication and personalized dashboard features
• Developing customized investment strategies and educational content based on your risk profile and financial objectives
• Sending important account notifications, educational resources, and market insights relevant to your interests
• Improving our platform performance, user experience, and developing new financial tools and resources
• Ensuring compliance with Canadian financial regulations and anti-fraud protection measures

Data Sharing and Disclosure

crenolavithus maintains strict control over your personal information. We never sell your data to third parties and only share information when necessary for service delivery or legal compliance.

• Trusted service providers who assist with platform operations, customer support, and payment processing under strict confidentiality agreements
• Financial institutions and investment partners when you explicitly request specific services or products through our platform
• Legal authorities when required by Canadian law, court orders, or to protect against fraud and illegal activities
• Business partners for joint educational programs or webinars, only with your explicit consent and limited to necessary contact information

Your Privacy Rights

Under Canadian privacy legislation, including PIPEDA, you have significant control over your personal information. We've designed clear procedures to help you exercise these rights effectively.

To exercise any of these rights, contact our privacy team at info@crenolavithus.com with your request and account verification. We respond to all privacy requests within 30 days and provide regular updates on complex cases.

Data Security and Protection

We employ multiple layers of security to protect your financial information, including industry-standard encryption, secure servers, and regular security audits by independent firms.

• AES-256 encryption for all data transmission and storage, meeting Canadian banking security standards
• Multi-factor authentication for account access and sensitive operations to prevent unauthorized access
• Regular penetration testing and security assessments conducted by certified cybersecurity professionals
• Secure data centers located in Canada with physical access controls and 24/7 monitoring systems
• Employee training programs on data protection and strict access controls based on job responsibilities

Data Retention and Deletion

We retain your personal information only as long as necessary to provide services and meet legal obligations. Our retention schedule balances your privacy rights with regulatory requirements in the Canadian financial sector.

• Active account data is maintained while your account remains open and for two years after closure for support purposes
• Financial transaction records are kept for seven years as required by Canadian tax and financial regulations
• Communication logs and support interactions are retained for three years to maintain service quality
• Marketing preferences and usage analytics are deleted within one year of account closure unless you opt for longer retention
• Security logs and fraud prevention data may be retained longer when necessary for ongoing investigations

International Data Transfers

While crenolavithus primarily operates within Canada, some technical services may involve limited data transfers to trusted international partners. We ensure all transfers meet Canadian adequacy standards.

Any international transfers are governed by strict contractual protections, including Standard Contractual Clauses approved by Canadian privacy authorities. We regularly audit these arrangements to ensure continued protection.

Cookie Policy and Tracking

crenolavithus uses cookies and similar technologies to enhance your platform experience, provide personalized content, and analyze usage patterns. You have full control over cookie preferences through your browser settings.

• Essential cookies required for account security, login functionality, and basic platform operations
• Analytics cookies to understand user behavior and improve platform performance, with anonymized data collection
• Preference cookies to remember your dashboard settings, language choices, and personalization options
• Marketing cookies for relevant content recommendations and educational resource suggestions

Children's Privacy

crenolavithus's services are designed for adults managing their financial futures. We do not knowingly collect personal information from individuals under 18 years of age without explicit parental consent.

If we discover that we've collected information from a minor without appropriate consent, we'll delete that information promptly. Parents who believe their child's information has been collected can contact us for immediate removal.